Refund policy

We want you (and your pet) to love your Pelage Co. products. If something isn't right, you have 14 days from the delivery date to request a return.

Defective or incorrect items
If you received a defective product or the wrong item, contact us at contact@pelageco.com within 14 days of delivery. We'll cover return shipping and send a replacement or full refund.

Change of mind
If you'd simply like to return an unused, unopened item, you're welcome to do so within 14 days of delivery. Return shipping costs are the customer's responsibility in this case.

To start a return, email contact@pelageco.com with your order number. Refunds are issued to your original payment method once we receive and inspect the returned item, typically within 5–7 business days.

For hygiene reasons, grooming tools that have been used cannot be returned unless defective.